SERVICE & MAINTENANCE
A camera nobody maintains stops being evidence.
Footage is worth as much as the system is healthy. A service agreement keeps cameras clean, storage healthy and the link to the centre alive.
SERVICE SCOPE
- Optics and housings. Cleaning, inspection and replacement of damaged parts.
- Recording and storage. Checks of recorder operation and disk health.
- Firmware and software. Updates and settings checks.
- Alarm and perimeter. Inspection of sensors and panels.
- Centre link. Checks of monitoring communication.
- Report. A record of condition and recommendations.
WHAT THE AGREEMENT SAYS
- Regular visits by agreement, on a schedule we set together.
- Response time is defined by the agreement.
- Remote diagnostics where a link to the system exists.
- Service address: Đuke Dinić 14, 11000 Belgrade.
- Service hours: Mon–Fri 08:00–16:00.
Phone and TeamViewer support rates, as well as on-site visits, are published on the company's site (last changed 2022-12-17). Confirm current rates by phone.
Do you service systems SECAM did not install?
Yes, after a system inspection. We first assess the condition, then say what can be maintained and how.
What if a camera fails between visits?
Technical faults are automatically reported to the monitoring centre, per the company's claims. The centre acts on the agreed protocol.
How often do you visit?
Frequency is agreed in the contract and depends on the building and system type.
Keep the system as evidence. Send a request for a service agreement or an assessment.
+381 11 241 81 81 · Mon–Fri 08:00–16:00 · monitoring 24/7